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    FREQUENTLY ASKED QUESTIONS

    How is Givingz different from other online shopping sites?
    Givingz provides surplus clothing which is of high quality and affordable. Givingz is a great way to find unique, affordable clothing while also supporting a more sustainable and eco-friendly approach to fashion.
    What do you mean by re-commerce/surplus clothing?
    Re-commerce clothing refers to the practice of reselling surplus clothing. Re-commerce clothing can be a great way to find unique, affordable clothing while also supporting a more sustainable and eco-friendly approach to fashion.
    Where is my order?

    All tracking information is mentioned in ‘Order details’ under your account. Click here to find the order you want to track.

    What is the return policy?

    At Givingz, a portion of every sale goes to charity. We do not offer cash refunds, but we are happy to offer store credit for any returned items. This credit never expires, can be combined with discounts and promotions, and can be used towards your next purchase. If you have any questions or concerns, please reach out to us.

    You may find more details in our Exchanges and Returns policy

     

    How do I know what size to order?
    We provide a size chart on our website to help you determine the best size for you. If you are still unsure, you can contact our customer service team for assistance.
    How long does it take to receive my order?
    It depends on your location and the shipping method you choose. We typically process orders within 1-2 business days and standard shipping takes 3-7 business days.
    How can I stay up to date on new releases and promotions?
    The best way to stay up to date is to subscribe to our email newsletter and follow us on social media. We frequently announce new releases and promotions through these channels.